I understand that life happens, people get sick, work makes you run late, or emergencies come up.  Missed appointments are costly to me, but more importantly, prevent me from serving other clients.  It is my goal to continue to provide services for all who need/want it, but in order to be effective for all clients I have the following policies in place.

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If you need to cancel you may do so up to 24 hours in advance with no penalty.  This allows the opportunity for someone else to schedule an appointment.

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Same day cancellation will require a phone call with a message left or text.  A fee equal to 50% of the cancelled service(s) will be required before rescheduling.  

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If you arrive late, your session may be shortened in order to accommodate other appointments following yours.  Regardless of the length of the service provided, you will be responsible for the full session pricing.  

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If you do not show for a scheduled appointment, you will be flagged and not allowed to book further appointments until arrangements have been made to prevent future No Shows.  This may include providing full payment for the missed appointment, loss of prebooking privileges or dismissal.

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I strive to accommodate for special request appointments, often rearranging my schedule to get someone in who really needs to be seen.  I appreciate every one of my clients.  But in order to keep things fair for all, these policies will be implemented.  Please plan accordingly when booking.

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Thank you.  

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